Returns & Refunds

Returns & refunds

Your happiness is the whole point. Every order is backed by our 30-day Happiness Guarantee.

Our guarantee

If you're not delighted with your purchase, contact us within 30 days of delivery and we'll help with a replacement or refund.

How to start a return

Email happy2help@dailycharms.org with your order number and a short note (and a photo, if the item arrived damaged). We'll send simple instructions.

Eligibility

• Items should be unused and in their original packaging where possible.
• Damaged or faulty items are always covered — just send a photo.
• Some personal-care items may be non-returnable for hygiene reasons once opened.

Refunds

Once approved, refunds are issued to your original payment method, typically within 5–10 business days of processing.

Questions? We're here: happy2help@dailycharms.org.